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Terms of Service

Item Availability

If an item selected is temporarily out of stock at the time of your order, you may proceed to pre-order your item like normal order. Please be informed that all completed pre-order transaction shall not be entitled for exchange to other products. Kindly refer our Shipping Policy for information on shipment and delivery of our products.


Return Policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your GIM purchase, we realize there are times that you may need to return a product. By purchasing from our online store you agree to our return policy in full, as listed below.

Returns must be made within 14 days of your receipt date for a refund or store credit. Merchandise must be in its original, unopened, and unused condition. We regret that we do not refund original shipping costs with the return.

Please note on the front side of your receipt or packing slip the reason for your return. Please mail your GIM Cosmetics product return to:


GIM Cosmetic Industries Sdn. Bhd.,

Attn: Customer Service Department,

9, Jalan 5/118C,

Desa Tun Razak,

56000, Kuala Lumpur


GIM Cosmetics cannot be held responsible for packages that are lost or damaged throughout shipping process by Courier Company.

Only products purchased on GIM Online may be returned for refund or store credit. If you are entitled to a refund or store credit, we will process the calculated refund within thirty (30) days of us receiving the returned the goods in their original condition. You will receive notification of your refund from us via email or whatsapp +60 14-343 5545.

Products purchased at GIM Cosmetics Malaysia Online are not accepted for return at our Partnered Retail Stores.


Damage Policy

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately via whatsapp at +60 14-343 5545. Please provide the order number along with your email address and phone